Mount Alford Lodge


Shipping Policy

Items are posted using Australia Post.  Flat rate shipping Australia wide is $12.50. Flat rate shipping to New Zealand in $20.00  Please contact us for a quote for other overseas rates. You can arrange for larger items to be couriered to you at your expense.

Return & Exchange Policy

If you need to return goods to us, please contact us by phone or email to obtain a returns authorisation within two (2) business days of receipt of your product.

If you wish to dispute the contents of your receipted order, please contact us by phone or email within two (2) business days of receipt of your order.

We will only accept goods for refund when the goods are returned in an unused original and saleable condition within original packaging and with all tags and labels attached.

Goods damaged in transit or due to faulty manufacture, should be retained in case they need to be returned for our inspection or the inspection of the manufacturer.

Replacement goods cannot be sent until we have received the returned goods.

We will refund any reasonable postage costs incurred in returning faulty goods.

We will gladly refund your purchase if the goods supplied are faulty and we are unable to provide a replacement.

Any refund we provide will be made using the same payment method as used to purchase the goods.